Terms & Conditions

These provisions (including the Privacy Policy together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the bespokvinylart.com website (the “Site”).

1. About Us

The Services are operated by Bespoke Vinyl Art Limited ("we", “us:). We are registered in England and Wales under company number 11969291 and with our registered office address at ​White Hemmels, Riding Mill, Northumberland, NE44 6AJ.

2. Website Content

The product specifications contained in this website are for information purposes only. Alterations and improvements in our pieces may occur. We reserve the right to change these product specifications at any time without notice.

3. Personal Data

Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

4. Enquiry Form

As the content of this website is solely provided for general information purposes, use of the enquiry form or use of the website is not intended to constitute an offer for the sale of any specific goods.

5. Acceptance of Orders

Once we have confirmed your design and availability of your singles, verified your payment details, we will send you an Order Acknowledgement email.

No order shall be deemed to be accepted until we issue an email acknowledgement of order. The contract will relate only to those goods and/or services notified in the email acknowledgement of order.

Our Acceptance of your offer shall occur when we raise an invoice for the goods. Your offer may not be accepted by us.

6. Payment Methods

Purchases for Bespoke Vinyl Art goods and/or services may only be paid for using the payment methods we make available.

7. Refusal of Transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

8. Delivery

The delivery and fitting cost will be set out as part of the quote for your Bespoke Vinyl Art piece. Any delivery times quoted are in working days.

9. Acceptance of Goods on Delivery

Unless you have notified us in writing to the contrary, you shall be deemed to have accepted the goods upon delivery.

In the event that the Bespoke Vinyl Art Piece does not correspond with the piece ordered, or has been delivered to you by mistake you will be under a duty to take reasonable care of such Goods and to contact our Customer Services team no later than fourteen (14) Working Days after receipt of the Goods. We will then arrange for a courier to collect the Goods.

10. Returns and Cancellations

Due to the nature of our bespoke items, Bespoke Vinyl Art pieces are not capable of cancellation and non-refundable, unless damaged.

In the event that your Bespoke Vinyl Art piece is found to be defective at any time within the first thirty (10) days from delivery then please contact info@bespokevinylart.co.uk immediately. It is Bespoke Vinyl Art’s discretion as to whether send for repair or issue a refund.

11. Limitation of Liability

If the goods Bespoke Vinyl Art delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Bepoke Vinyl Art shall have no liability to you unless you notify Waterstones of the problem in writing to info@bespokevinylart.co.uk within 10 working days of the delivery of goods in question.

If you notify a problem to Bespoke Vinyl Art under this condition, Bespoke Vinyl Art’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid.

Bespoke Vinyl Art will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Bespoke Vinyl Art under this condition and Bespoke Vinyl Art shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

12. Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

13. Severability

If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14. Entire agreement

These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.

15. Force Majeure

Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller's (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.

16. Rights of Third Parties

No provision of these Customer Terms shall be enforceable by any third party (which includes for these purposes any third party: employee, officer, agent, representative or sub-contractor of either NOTHS or the Seller) under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Nothing in this clause excludes the rights of NOTHS when acting as commercial agent of any Seller.

17. Law and Jurisdiction

Contracts for the purchase of Bespoke Vinyl Art goods and services shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.